Saturday, October 11, 2014

Test Drive From Hell

I was able to do it.  I was able to talk the husband into at least looking at and test driving new cars.  Earlier this week we checked out the Honda CR-V (loved) and the Subaru Forester and Outback (loved).  Then earlier today we did a test drive of a Audi Q3 (beautiful, can't really afford).  All of these experiences were great.  We did not receive a sales pitch, the sales person let us test drive the cars by ourselves, we received great information, and overall had a great first impression.

Then this afternoon we went to a local Hyundai dealership.  We should have walked away right from the start.

As we took a collective deep breath and mustered the courage to get out of our car, we were met by a sales person barely outside of our car.  We were hoping to look around, get our bearings, and then ask for help, but instead we were ushered directly into his cubicle where he wanted to know why we were shopping, what we were looking for, what we wanted for our trade in (we didn't even bring the car with us), and what price we were looking to spend.  Woah, woah, woah!  We are just getting started.  We just wanted to look at and test drive the car.  Then we were escorted out to the two cars we were interested in: the Tuscon and the Santa Fe.  He showed us every minute detail of each car and then went on our test drive with us.  We only got to drive maybe two miles of city traffic (I would have liked to take it on the freeway and felt the pick-up of it) and he demonstrated their "On-Star" feature, which was dumb.  Something we would (a) never pay for and (b) never use.  Then once we returned from our short test drive he asked us no less than three times what he could do to drive away in one of the cars today.  Well, right from the start we told you we were just starting to look.  And, MAKE US AN OFFER!  We're in a position of power.  We have a perfectly working, low mileage vehicle that we do not have to get rid of.  Make us an offer we can't refuse.

The sad part is, we really liked the car.  We hated the dealership and the sales person, though, which makes us have to walk away for now.  There is another Hyundai dealership in town but I had such a HORRIBLE experience with them with one of my previous cars that I absolutely REFUSE to work with them again.  There's another location for this same dealership further away from us that I guess we can check out.  I don't know.  I just rubbed me the wrong way.

Do sales people actually believe this high pressure sales stuff actually works?
What's the worst sales experience you've ever had?

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